Our website address is: https://www.themediationlab.com.
In general, you can visit the Mediation Lab Web site on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or give us your credit card details to buy something from us. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
The following paragraphs describe in more detail how the Mediation Lab may use your personal information and with whom we may share it. Depending on the type of the Mediation Lab Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from an the Mediation Lab Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.
If you request something from the Mediation Lab Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of the Mediation Lab, the Mediation Lab Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
The information you provide to the Mediation Lab on the Mediation Lab Web site may also be used by the Mediation Lab and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way. To opt-out of receiving further marketing emails from the Mediation Lab, please follow the unsubscribe instructions included in each email.
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
From time to time we may supplement information you give us via the Mediation Lab Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
In some cases the Mediation Lab uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is the Mediation Lab practice to require such suppliers to handle information in a manner consistent with the Mediation Lab policies.
We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on the Mediation Lab Web site, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” the Mediation Lab or others on the Mediation Lab behalf may use this data to analyze trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level.
The Mediation Lab Web site also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across the Mediation Lab Web site. When a visitor accesses these pages, a notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.
Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is the Mediation Lab general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the “opt-out” instructions.
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Links to Web sites not owned by the Mediation Lab
the Mediation Lab Web site may contain links to other Web sites. the Mediation Lab is not responsible for the privacy practices or the content of those other Web sites.
A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.