Conflicts in the workplace may result to profit loss as they always have a negative effect on productivity and morale. When a conflict within a specific professional environment occurs, it is usually accompanied by a lot of time spent retaliating, recruiting people to one side or the other, planning defenses and navigating the drama. More importantly, that’s time not spent being engaged with customers’ needs or doing the job employees are hired to do.
In any case, there are two things true about conflicts in the workplace, the one is that there usually exists a good solution to the problem and the second is that the parties would like to find a solution. However, there are times when those involved are not able to find their way through the conflict thicket to daylight.